Privacy Policy

Welcome to Lapor Dewan Bone Bolango. We are committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively referred to as the "Services").

1. Information We Collect

We may collect information about you in various ways. The information we collect through the Services includes:

Personal Data

Personally identifiable information, such as your name, email address, phone number, and other demographic details that you voluntarily provide to us when registering for the Services or when submitting a report.

Report and Feedback Data

Information you provide when creating a report or submitting feedback, including text descriptions, report categories, incident locations, and media files (photos or documents) that you upload as supporting evidence.

Usage Data

Information automatically collected by our servers when you access the Services, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the Services.

2. How We Use Your Information

Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use the information collected about you through the Services to:

• Create and manage your account.
• Verify the reports you submit to ensure completeness and validity.
• Forward your reports to the relevant local government agencies or committees of the Regional House of Representatives for follow-up action.
• Notify you about the status and progress of your reports through notifications.
• Improve the efficiency and operation of the Services.
• Comply with applicable legal and regulatory requirements.

3. Disclosure of Your Information

We may share the information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal processes, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by applicable law, rules, or regulations.

Authorities (Regional House of Representatives and Local Government Agencies)

We will share the details of your report (which may include personal information if you included it in your description) with members of the Regional House of Representatives and staff of the relevant local government agencies responsible for handling and resolving the report. Your identity as the reporter will not be made public unless you explicitly allow it.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other misuse.

5. Your Rights

You have the right to access, review, update, or delete your personal information stored in your account profile. You may do so at any time by logging into your account settings. If you wish to deactivate your account, please contact us using the contact information provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any updates.